Refund policy

Refund Policy for Tanjarin Publishing

Effective Date: 09/28/24

At Tanjarin Publishing, we strive to provide a pleasant shopping experience and ensure the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Returns Eligibility

We accept returns for the following types of products:

·   Physical Books: Books that are returned in their original, unused, and undamaged condition, including the cover and binding.

·   Defective or Damaged Products: If the product you receive is defective, damaged, or incorrect, you are eligible for a refund or replacement.

Non-Returnable Items:

·   Digital Products: Due to the nature of digital content, all sales of eBooks and downloadable products are final and non-refundable.

·   Gift Cards: All gift card purchases are non-refundable.

2. Return Timeframe

·   Physical Books: You have 30 days from the date of purchase to request a return and refund.

·   Defective or Damaged Items: You must contact us within 7 days of receiving the product to report any defects or damages.

3. Return Process

To initiate a return:

1.  Contact Us: Email our customer service team at [Insert Email] with your order number, the reason for the return, and any supporting documentation (e.g., photos of damaged products).

2.  Return Authorization: Our team will provide you with instructions on how to proceed with the return.

3.  Shipping the Item: You are responsible for covering the return shipping costs unless the item was damaged, defective, or incorrect.

4.  Return Address: Once approved, you will be given the return address for shipping the product.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7–10 business days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

·   Check your bank account or credit card statement.

·   Contact your bank or credit card company as it may take some time before your refund is officially posted.

If you’ve done all of the above and still have not received your refund, please contact us at support@tanjarinpublishing.com.

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly sent. If you need an exchange, contact us with the details, and we will arrange for a replacement to be sent.

7. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final and cannot be refunded.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at [Insert Email]. If the order has not yet been shipped or processed, we will issue a full refund. If the order has been shipped, you will need to follow the return process.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Tanjarin Publishing
Email:support@tanjarinpublishing.com